Mail

Mail works for every active domain in your hosting account. It is managed from the domain's "Mail" and "Lists" tabs.

Mailboxes

1. Open the domain, go to the "Mail" tab and click "Add Mailbox".
2. Enter the mailbox name (the part before @) and a password of at least 8 characters.

The mailbox is ready within a minute. Its password is changed on the mailbox's page. Deleting a mailbox deletes the mail in it too. It can't be undone.

Aliases

An alias is an extra address that delivers its mail into an existing mailbox. For example, sales@example.com can deliver into ivan@example.com. Aliases are added on the mailbox's page. An alias has no password of its own and can't send separately.

Forwarding

Mail to one mailbox can also go to others – for example to a colleague who takes over your mail. On the mailbox's page, click "Forwarding" and add the recipients with "+ Add recipient", up to 10. For now the recipients are mailboxes of the same hosting account, from any of its domains.

The "Keep a copy in this mailbox" checkbox is on by default: the mail stays in the mailbox too. Without it, the mail goes to the recipients only. Then the mailbox's automatic reply isn't sent either.

A mailbox that forwards its own mail can't be the recipient of another forwarding – so mail never goes round in a circle. Forwarding takes effect within a minute; without recipients it is off. When a mailbox is deleted, the forwarding to it goes too.

Mailing lists

Mail sent to a list's address reaches all of its members. Members can only be mailboxes of your own account, from any of your domains. This is a safeguard: lists can't be used to forward mail to outside addresses.

Mail client settings

Both ways are encrypted: with STARTTLS the connection becomes secure before the password is sent; with SSL/TLS it is secure from the start. Without encryption the server doesn't accept the password.

This works with every modern client: Thunderbird, Outlook, Apple Mail, K-9/Thunderbird for Android, the built-in mail app on iOS.

Automatic setup. Thunderbird (and Thunderbird/K-9 for Android, Evolution, KMail) and classic Outlook find these settings themselves – enter just the email address and the password. Outlook may ask whether to allow www.taugate.com to configure the account – answer "Yes". For this the domain has managed DNS records (autoconfig and SRV records) while it uses our nameservers.

Sender. From a mailbox you can send with an address (sender and "From") of the domains of the same hosting account that have mailboxes – an alias of the domain too, for example. Mail from anyone else's address is refused with "… is not an address of your domains": otherwise anyone could send in another domain's name, signed as that domain.

Webmail

Webmail (Roundcube) is at https://mail.taugate.com. Sign in with the mailbox's email address and password.

Filters for incoming mail are set up there too: "Settings" → "Filters".

Automatic reply

When you are on holiday or out of the office, the mailbox can answer everyone who writes to it. The reply is set in two places that show the same thing:

• in the user panel: "Domains" → the domain → "Mailboxes" → the mailbox → "Automatic reply";
• in the webmail: "Settings" → "Automatic reply".

You set a subject (if empty: "Auto:" and the message's subject), a text and, optionally, "from" and "until" dates (both included). Without dates the reply stays on until you turn it off. A change takes effect within a minute.

Each sender gets a reply at most once a day. Mailing lists, automatic mail (other automatic replies included) and mail the spam filter marked as spam get none, and neither does mail where the mailbox or one of its aliases isn't among the recipients.

Mail from your websites

Your websites send mail the usual way for PHP – the mail() function (that is how WordPress, Joomla, Drupal, the shops and most contact forms send). The message goes out at once from your account's web server, signed with your domain's DKIM.

• Sender. If the "From" address is of one of your domains (or a subdomain of it), the message goes out with it. If not – for example a contact form putting the visitor's address there – the sender becomes noreply@ your domain and the visitor's address goes to "Reply-To": pressing "Reply" writes to them.
• Limit. The plan sets how many recipients an hour your websites' mail may have (see the price list). Over it, mail() returns an error until the hour has passed.
• Spam check. Every message is checked automatically. A message found to be spam isn't sent and mail() returns an error. If you think the check got it wrong, write to us in "Support".
• Log. Every message sent or not, with the reason and the script that sent it, is in mail.log in your logs folder (/logs/mail.log over SFTP and in the file manager). The script's full path is in /logs/php/mail.log.
• SMTP. Websites can't connect to outside SMTP servers (ports 25, 465 and 587) – only to our mail server, on 465 or 587 with a mailbox and its password (e.g. an SMTP plugin in WordPress). For an outside sending service, use its HTTPS API; if it has to be SMTP (e.g. a Gmail or SendGrid plugin), ask for it in "Support" – we open it for your account. Such mail doesn't go through the limit and the spam check.

Delivery and spam

The records your mail delivery depends on (MX, SPF, DKIM, DMARC) are maintained automatically while the domain uses our nameservers. If you use other nameservers, contact us for the values to add there. Without them, your mail will land in spam more often.

Size

The size of each mailbox is shown in the mailbox list. Total mail usage is on the "Hosting" page (on the right). Mail counts towards your plan's disk space.