Payments and plans
Hosting plans
Each plan sets:
- how many domains you can add to your hosting;
- how many subdomains;
- how many databases;
- how much disk space you have in total, for websites, mail and databases;
- how much memory the PHP of your websites may use in total – at the cap one PHP process is stopped (its request fails) and another starts right away;
- how many PHP processes at once your websites have – that many requests to PHP run at the same time (for each PHP version your websites use); the next ones wait until a process is free. That is plenty for many visitors – a request usually takes a fraction of a second.
Current usage, broken down into websites, mail and databases and by domain, is on the "Hosting" page. The panel won't let you create more domains, subdomains or databases than your plan allows. If you need more, contact us about a bigger plan.
The plan's space. The websites and the mail don't stop if the space is exceeded. From 90% the "Account" card on the right shows it in red and you get an email. Over the plan you get a second email and the panel becomes read-only: you can't add or change domains, mailboxes, databases, websites, applications or cron jobs, but you can delete, change passwords and use the file manager and SFTP. Once you free some space (within the hour – the space is measured once an hour), the panel is back to normal. What takes the space is in "Statistics".
Plan prices and limits are on the website's price list. You pay for a period: 1, 12 or another number of months, as offered. For each period the price list shows the price per month and how much lower it is than with the shortest period, and a table compares the plans side by side.
Orders
Every purchase is an order: new hosting, a renewal, a registration, a transfer or a domain renewal. Your orders are under "Orders". Each one has a number such as TG000123.
An order is carried out automatically as soon as it is paid. We email you when the order is received and when it is completed. You can cancel an order that isn't paid yet from its page. An unpaid order is cancelled by itself after 30 days (the renewal orders the system creates on its own are not), and you can have at most 5 unpaid orders at once.
Ways to pay
- By card. Click "Pay" on the order's page. You pay on Stripe's secure payment page. Your card details never reach us. The order is carried out right away.
- By bank transfer. The bank details and the amount are on the order's page and in its email. Put the order number (
TG000123) in the payment reference, so we can find your payment. The order is carried out when the transfer arrives, usually within one business day.
Don't pay the same order twice. If it happens anyway, we'll refund the extra amount.
Renewal
30 days before your hosting's paid period ends, or before a domain expires, we create a renewal order and send you a reminder. More reminders follow 7 days and 1 day before the end.
- Hosting renews for the same period you paid for last time. If there is none, for 12 months.
- A domain renews for 1 year.
You can also renew hosting and domains earlier, from the panel.
If hosting isn't paid on time
After the paid period ends, your hosting keeps working for another 14 days. If it still isn't paid by then, it is suspended:
- websites show a "temporarily unavailable" page;
- mail is still received, but you can't sign in to your mailboxes;
- databases and SFTP access are locked.
While it is suspended, nothing is deleted. As soon as you pay the renewal, your hosting comes back automatically within a few minutes.
If the hosting stays suspended for 30 days, it is turned off: websites, mail (incoming too) and DNS stop. After another 30 days all data - files, databases, mail and backups - is deleted for good and can't be restored. While the data still exists, contact us if you want the hosting back. The dates are in the e-mail telling you about the suspension, and before the deletion we warn you three more times - 14, 7 and 1 day before.
Invoices
Invoices are issued separately after payment and emailed to you as a PDF. If you need an invoice for a company, fill in the company name, its company ID (EIK in Bulgaria), its VAT number if it is registered for VAT, and the address in your profile before you pay.