Contents Domains and hosting Subdomains, PHP, SSL and firewall Registering a domain Transferring a domain to us Mail Databases Applications SFTP access File manager Cron jobs Payments and plans Support and the AI assistant

Domains and hosting

A domain has two separate sides:

  • Registration – which registrar the domain is registered with, and who renews it. That can be us or any other registrar.
  • Hosting – where the domain's website, mail and DNS records run. That is your hosting account with us.

The two don't depend on each other. You can register a domain with us and use it elsewhere, host a domain registered elsewhere with us, or both. "Domains" shows all your domains in one place, whether they are registered with us and which hosting account they are in.

Adding a domain to your hosting

  1. Open "Domains" and click "Add domain".
  2. Enter the domain name without www and without https://, for example example.com.
  3. The domain is being verified. Before you can use it, you have to confirm that you control it.

There are two ways to confirm it:

  • Our nameservers (recommended). Point the domain to ns1.taugate.com, ns2.taugate.com and ns3.taugate.com. You do this at the domain's registrar. If the domain is registered with us, you do it on its registration page.
  • A TXT record. If you don't want to change the nameservers yet, add a TXT record with the name and value shown on the domain's page. Add it wherever the domain's DNS is managed right now.

The check runs automatically every 15 minutes. As soon as the right record is found, the domain becomes active.

How many domains you can add depends on your hosting plan.

Moving only the hosting (keeping your registrar)

The domain stays with its current registrar, and the website and mail move to us. To avoid downtime:

  1. Add the domain in the panel and verify it with a TXT record. This lets you prepare everything while the old hosting still works.
  2. Create the mailboxes, subdomains and databases.
  3. Upload the website files over SFTP and import the databases.
  4. Check the DNS records in the panel. If the old hosting had records you still need (for example for external services), add them.
  5. At the registrar, change the domain's nameservers to ns1–3.taugate.com.

A nameserver change spreads in anything from a few minutes to 24–48 hours. During that time some visitors may still reach the old hosting. So keep the old hosting running for at least two days.

Mail that arrives at the old hosting during that time stays there. If you need it, move it with your mail client.

DNS records

The "DNS" tab of a domain lists all its records. Changes take effect on our servers within a minute. Elsewhere, cached answers may take as long as the record's TTL to expire.

  • Managed records. Some records are maintained automatically so that mail works: MX, SPF, DKIM, DMARC and the records the mail programs set themselves up from (autoconfig and SRV). They can't be edited or deleted.
  • Your records (A, AAAA, CNAME, TXT, MX and others) can be added, changed and deleted freely.
  • Names are written short, without the domain: blog, not blog.example.com. A value ending in a dot (mail.other.com.) is a full name.

Our DNS records only work while the domain uses our nameservers. With other nameservers, the records are managed there.

Deleting a domain

Deleting removes the domain from your hosting together with its mailboxes, mailing lists, forwards, subdomains and DNS records. It can't be undone. The domain's registration isn't affected.