Transferring a domain to us

A transfer moves the domain's registration from your current registrar to us. After that, you renew and manage the domain from our panel. If you only want to move the website and mail, and keep the registration where it is, you don't need a transfer (see "Domains and hosting").

Before you start

At your current registrar, check that:

1. The domain is unlocked (the transfer lock / clientTransferProhibited is off).
2. You have the transfer code (EPP code, auth code). Get it from your current registrar's panel or support.
3. At least 60 days have passed since the domain was registered or last transferred. This is an ICANN rule.
4. The domain hasn't expired and isn't in a redemption period.
5. The owner's email is up to date. A confirmation email for the transfer may arrive there.

Ordering

1. Under "Orders" → "Transfer a domain", enter the domain and the transfer code. For a domain already in your list, you can also click "Transfer" next to it under "Domains".
2. We check that the domain can be transferred and show the price.
3. Pay for the order. The transfer starts as soon as it is paid.

A transfer usually takes from a few hours to 5–7 days. Your current registrar may send you an email to approve or reject the transfer. Approving it makes it finish sooner.

What changes

• The expiry is extended by one year. The time left on the current registration isn't lost.
• The nameservers stay the same. The website and mail keep working without interruption during the transfer.
• The owner of the domain becomes your profile with us. So complete it before you order.

If the transfer fails

The most common causes are a wrong or outdated transfer code, a locked domain, less than 60 days since registration, or a rejection sent by the current registrar. Check the points above and contact us. We'll sort it out and try again.